Terms of service

Ezy Hold Pty Ltd ABN: 70 671 102 015 Last updated: June 2026

By using ezyhold.com.au or placing an order with us, you agree to these Terms of Service.
Please read them carefully.

1. About Us

Ezy Hold Pty Ltd (“Ezy Hold”, “we”, “us”, “our”) is an Australian company that manufactures and supplies 316 marine grade stainless steel umbrella mounting systems. Our website is operated from Victoria, Australia.

Contact: info@ezyhold.com.au

2. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age
  • You are authorised to make the purchase (including on behalf of a business)
  • The information you provide is accurate and complete

3. Orders and Payment

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. For international customers, prices are automatically converted to your local currency based on your location, using up-to-date exchange rates. The final charge to your card will be processed in the currency displayed at checkout.

Orders are confirmed once payment is received. We reserve the right to cancel or refuse any order at our discretion, in which case a full refund will be provided. We accept payment via credit card, debit card, PayPal, and other methods available at checkout, processed securely through Stripe and PayPal.

4. Shipping

Shipping costs and estimated delivery times are displayed at checkout. We use DHL Express for international orders and Australia Post for domestic (Australian) orders.

Delivery times are estimates only and not guaranteed. Ezy Hold is not liable for delays caused by couriers, customs, or events outside our control.

For international orders, the customer is responsible for any import duties, taxes, or customs fees applicable in their country.

5. Returns and Refunds

Our return and refund process is governed by our Refund Policy, which forms part of these Terms. We comply with all obligations under the Australian Consumer Law.

6. Products

We make every effort to display our products accurately, including descriptions, dimensions, and images. Minor variations in appearance may occur.

Our products are designed and tested for the purposes described on our website. It is your responsibility to ensure the product is suitable for your intended application. If you are unsure, contact us before purchasing.

7. Intellectual Property

All content on ezyhold.com.au — including text, images, product designs, logos, and branding — is the property of Ezy Hold Pty Ltd and is protected by Australian and international intellectual property law. You may not reproduce, distribute, or use our content without prior written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Ezy Hold’s liability for any claim arising from the use of our products or website is limited to the purchase price of the relevant order.

We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of data, or damage to property arising from use of our products or website.

Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

9. Third-Party Services

Our website uses third-party services including WooCommerce, Stripe, PayPal, DHL Express, and Australia Post. Your use of those services is subject to their respective terms and privacy policies. Ezy Hold is not responsible for the actions or content of third-party providers.

10. Privacy

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.

11. Indemnification

You agree to indemnify and hold harmless Ezy Hold Pty Ltd, its directors, employees, and agents from any claims, losses, or damages arising from your breach of these Terms or your misuse of our products or website.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

13. Wholesale and B2B Orders

For wholesale customers, these Terms apply alongside any separate wholesale agreement or purchase order. In the event of conflict, the wholesale agreement takes precedence.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be available at ezyhold.com.au/terms-of-service. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.

15. Contact Us

For any questions about these Terms:

Ezy Hold Pty Ltd Email: info@ezyhold.com.au Website: ezyhold.com.au