Privacy policy

Ezy Hold Pty Ltd ABN: 70 671 102 015 Last updated: June 2026

1. Who We Are

Ezy Hold Pty Ltd (“Ezy Hold”, “we”, “us”, “our”) operates ezyhold.com.au. We manufacture and supply 316 marine grade stainless steel umbrella mounting systems. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.

If you have any questions, contact us at info@ezyhold.com.au.

2. Information We Collect

We collect personal information you provide directly to us, including:

• Name, email address, phone number, and delivery/billing address
• Payment information (processed securely via Stripe and PayPal — we do not store card details)
• Order history and account details
• Communications you send us (emails, enquiries, reviews)

We also collect certain information automatically when you visit our website:

• Browser type, device type, and IP address
• Pages visited, time spent, and referral source
• Cookie and usage data (see Section 6)

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations, invoices, and shipping updates
• Respond to your enquiries and provide customer support
• Improve our website, products, and services
• Send marketing communications where you have opted in (you can unsubscribe at any time)
• Comply with our legal obligations

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business:

• WooCommerce / WordPress — our ecommerce platform
• Stripe — payment processing
• PayPal — payment processing
• DHL Express — international shipping and delivery
• Australia Post — domestic shipping and delivery
• Google Analytics — website analytics (anonymised)
• Email service providers — transactional and marketing emails

These providers are bound by their own privacy policies and applicable law.

We may also disclose your information if required to do so by law or legal process.

5. International Customers

If you are located outside Australia, your personal information may be transferred to and processed in Australia. By placing an order, you consent to this transfer.

6. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and remember your preferences. You can disable cookies in your browser settings, though this may affect some site functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, email us at info@ezyhold.com.au.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment data is encrypted and processed securely through Stripe. However, no method of internet transmission is 100% secure.

9. Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available at ezyhold.com.au/privacy-policy. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or complaints:

Ezy Hold Pty Ltd Email: info@ezyhold.com.au Website: ezyhold.com.au